Pedro4D Privacy Policy – Data Protection Transparent & Responsible Malaysian Players

Pedro4D ("we", "platform", or "Pedro4D") is committed to protecting the privacy of every individual who interacts with our platform. This Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and explains how we handle the personal data of players who register and use Pedro4D's services.

This Policy applies to all personal data collected through pedro4d.click, the Pedro4D mobile app, and all our official communication channels including support email and live chat. It covers all players registered in Malaysia, including those using the platform for slots, Live Casino, blackjack, baccarat, Malaysia Super League or EPL Sports Betting, MPL Malaysia e-sports betting, and all other services provided by Pedro4D.

Pedro4D takes a privacy-by-design approach — meaning privacy considerations are built into every aspect of our operations from the planning stage, not added as an afterthought. This reflects how Pedro4D fundamentally operates, not merely a compliance requirement.

Pedro4D collects personal data from players through several methods — directly during registration and platform use, automatically via tracking technologies, and through legitimate third parties such as payment providers. Below is a summary of the data collected:

Pedro4D does not directly collect credit or debit card numbers — all transactions processed through Touch 'n Go eWallet, GrabPay, DuitNow, FPX (Maybank2u or CIMB Clicks), Boost, and ShopeePay are handled directly by their respective payment providers. Pedro4D only receives transaction confirmations, and no card data is stored on our servers.

Pedro4D uses collected personal data solely for legitimate and transparent purposes. Each type of data has a specific use and is never processed beyond the scope described below:

• Account Management: Creating and maintaining your Pedro4D account, verifying your identity, and processing account-related requests.
• Transaction Processing: Verifying MYR deposits and withdrawals via e-wallet and FPX, issuing financial statements, and ensuring the accuracy of financial records.
• Platform Security: Detecting fraudulent activity, preventing money laundering, and maintaining the overall integrity of Pedro4D's operations.
• Customer Support: Responding to enquiries, resolving complaints, and providing technical assistance via live chat and email.
• Experience Enhancement: Analysing usage patterns to improve the interface, platform speed, and content relevance for Malaysian players.
• Responsible Gaming: Monitoring play patterns to identify signs of problem gambling and providing proactive support to players who may need assistance.
• Legal Compliance: Meeting mandatory reporting requirements to the relevant authorities as required under Malaysian law.
• Marketing Communications: Sending bonus offers, promotions, and Pedro4D news to players who have given explicit consent to receive them.

Under Malaysia's PDPA, Pedro4D must have a valid legal basis for every personal data processing activity. Pedro4D relies on the following bases depending on the context of processing:

For marketing communications and non-essential cookies, Pedro4D requires your explicit consent. This consent is given voluntarily at the point of registration and may be withdrawn at any time without affecting the validity of any processing carried out prior to withdrawal.

The processing required to manage your Pedro4D account, handle MYR deposits and withdrawals, and enable you to play — including slots, Live Casino, and Sports Betting — is based on the contractual relationship between you and Pedro4D.

Pedro4D processes certain data on the basis of legitimate interests — such as enhancing platform security, preventing fraud, and analysing usage patterns for product development — provided this does not override your fundamental rights and freedoms.

In certain circumstances, Pedro4D is legally required to process and disclose data to the relevant authorities — for example, in cases involving financial crime investigations or court orders. In such situations, Pedro4D will act in accordance with the applicable legal requirements.

Pedro4D does not sell or rent players' personal data to any third party for commercial or marketing purposes. However, there are limited circumstances where data may be shared with specific parties for legitimate reasons:

Pedro4D works with third-party service providers that support the platform's operations — including payment providers such as Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay, and FPX; game providers such as Pragmatic Play and Evolution Gaming; and technical infrastructure services. All such providers are bound by strict data confidentiality agreements and are only permitted to process data for purposes specified by Pedro4D.

Personal data may be disclosed to Malaysian authorities — including the police, courts, or regulatory bodies — when required by law or a valid court order. Pedro4D will notify players of such disclosures unless prohibited from doing so by law.

• Selling data to advertisers or third-party marketing companies
• Sharing data with competing betting platforms or casinos
• Disclosing personal financial information without authorisation or legal requirement
• Transferring data to countries without adequate privacy protections

Pedro4D continuously invests in robust data security infrastructure to ensure player personal data is protected to a standard on par with the banking and financial industry. The key security measures we employ include:

• 256-bit SSL/TLS Encryption: All communications between your browser or app and Pedro4D's servers are encrypted using the highest industry standards, ensuring data cannot be intercepted in transit.
• Data Encryption at Rest: Sensitive data stored in Pedro4D's databases is encrypted — meaning that even in the highly unlikely event of a server breach, the data cannot be read without the encryption key.
• Layered Access Controls: Access to player data within Pedro4D is governed by a strict need-to-know principle — only staff who require access to carry out their duties are permitted, and all access is logged and monitored.
• Two-Factor Authentication: All internal Pedro4D staff accounts with access to player data are protected by mandatory two-factor authentication, reducing the risk of unauthorised access resulting from compromised passwords.
• 24/7 Security Monitoring: Pedro4D's automated monitoring system continuously watches for suspicious activity, unusual login attempts, and traffic anomalies that may indicate a cyberattack.
• Regular Security Audits: Pedro4D conducts regular internal security audits and engages external security specialists for penetration testing to identify and remediate vulnerabilities before they can be exploited.

Pedro4D does not retain players' personal data indefinitely. Each data category has a defined retention period based on operational requirements, legal obligations, and Pedro4D's legitimate interests:

Once the applicable retention period expires, data will be securely deleted or anonymised in a form that can no longer be linked back to any individual. The deletion process is internally audited to ensure compliance.

As a registered Pedro4D player in Malaysia, you have the following rights under the PDPA 2010, which Pedro4D is fully committed to upholding:

To submit any request relating to the rights above, please contact Pedro4D's Data Protection Officer by email at support@pedro4d.click stating the type of request and sufficient identifying information for us to verify your identity.

Pedro4D uses cookies and similar tracking technologies to enhance the functionality and experience of using the platform. Cookies are small text files stored on your device when you visit the Pedro4D website.

• Essential Cookies: Required for the core functionality of the Pedro4D platform — login authentication, session security, and platform stability. These cookies cannot be disabled without affecting platform functionality.
• Preference Cookies: Saving your preferences such as language settings and display options so you don't have to reconfigure them each time you log in to Pedro4D.
• Analytics Cookies: Helps Pedro4D understand how players use the platform — which pages are most visited, where players encounter issues, and how the overall experience can be improved. Analytics data is anonymised.
• Security Cookies: Detects suspicious activity such as repeated login attempts or unusual access patterns to keep your Pedro4D account secure.

You can manage your cookie preferences through your browser settings at any time. Most modern browsers — including Chrome, Safari, Firefox, and Edge — allow you to view, delete, or block specific cookies. Please note that disabling certain cookies may affect the functionality of the Pedro4D platform.

Pedro4D services are intended strictly for individuals aged 18 and above. Pedro4D does not knowingly collect, process, or store personal data from anyone under the age of 18.

If Pedro4D discovers that personal data belonging to an individual under the age of 18 has been collected without our knowledge, we will take immediate steps to delete that data and close the relevant account. Parents or guardians who believe their child may have registered with Pedro4D are encouraged to contact us promptly via support@pedro4d.click.

Pedro4D reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or player feedback. Any amendments will be accompanied by a revised effective date at the top of this document.

For significant amendments that materially affect player privacy rights, Pedro4D will notify all registered players by email at least 14 days before the changes take effect. Continued use of the Pedro4D platform after the effective date of any amendment constitutes acceptance of the updated Privacy Policy.

Pedro4D encourages players to review this Privacy Policy page periodically — especially after receiving an amendment notice — to stay informed about how we protect your personal data.

If you have any questions, concerns, or complaints regarding how Pedro4D handles your personal data, we encourage you to contact our Data Protection Officer (DPO) directly. We are committed to responding to all privacy enquiries within a reasonable timeframe.